Do you use the service of alternative bank a Yes b No The farmers of villages have stood as strong bulwarks for the Banks. What do you feel about overall service quality of your bank.
Do you think your bank offers competitive interest rate a Yes b No Your over all opinion about this survey a Satisfactory b Will yield result c looking forward for result Related Articles How the Gramin Banks are bringing about a change in our villages?
Does your bank conduct any recreation facilities for the customers a Yes b No A prosperous farmer means a prosperous Bank. Measure key drivers of satisfaction and loyalty unique to each customer touch-point Identify at-risk customers and trigger timely retention efforts.
What kind of account do you maintain in this bank? Copyright Avannis, LLC. It is both way traffic. Whereas the Gramin Banks have proved to be a blessing for the prosperity of our villages, it also has emerged as a lucky mascots for the Gramin Banks as well.
Do you think that your bank caters all your banking needs? Would you recommend this bank to your friends,relatives, associates When do you think of your bank what comes first in your mind a Personalised service b Wide branch network c Customer service d computerised banking e Core banking Does your bank have listed its share in stock exchange a Yes b No c Not Aware Does your bank offers competitive service charges a Yes b No Measure share of wallet Determine the convenience and usage of each retail delivery channel Understand customer perspective of your strengths compared to competitors View results by customer segment Key Driver Analysis Understand which specific service attributes are most critical for impacting your institutional goals.
For the past how many years you have account with this bank? Quickly identify and remove pain points as they arise Discern trends across time, geography and customer segment Identify and engage customers who are willing to promote your institution Engage the front-line with timely, actionable feedback directly from the customer.
Determine which key drivers are most effective in implementing your strategy Identify variances in key drivers by segment and geography Determine what level of change is required in each driver to impact the desired outcome Understand what behaviors drive positive and negative emotions about your institution Transaction Triggered Customer Feedback Measure satisfaction and loyalty after customers interact with you at the branch, over the phone, at a personal computer, with a mobile device or at an ATM.
Understand what the key pain points are for retail customers by channel Determine loyalty levels using multi-factor analysis, including willingness to look to you before a competitor for their next product, willingness to change behavior to buy your product or respond to your offer, low price elasticity and willingness to refer friends.
Name of your Bank: This article attempts to explain just how this has been made possible. Does your bank have core banking facility for the customers a Yes b No Do they charge unnecessarily for not maintain minimum balance in your account Figure 1: Over half of all retail banks plan to increase their investment in payments technology inwith more than a fifth increasing spending by more than 5% Source: Ovum Global Payments Insight Survey.
Essays - largest database of quality sample essays and research papers on Questionnaire Retail Banking. The marketing manager of a retail bank has taken actions to train and develop bank staff so as to reduce the variability of its service delivery to bank customers.
Which one of the four attributes of bank products/services will be mostly affected by the actions taken by the marketing manager?
This is model questionnaire on customer satisfaction in banking service. Retail Banking Surveys Retail Customer Relationship Survey A comprehensive look at how retail customers are interacting with your retail network, their potential for growth, and how they view your institution among their options.
Appendix I. QUESTIONNAIRE FOR BANK CUSTOMERS 1 GENERAL 1. NAME 2. ADDRESS 3. STATUS (a) Individual (b) Firm (c) Company (d) Others(specify).Download